Call Center Solutions

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Great Solutions. Great People.

The call center industry is plagued with one of the highest employee turnover rates, making call center staffing demands a challenge. Do you have the right people at the right time? Have you spent a lot of time and money searching for employees with the skills and personality to fit into your organization? What strategy do you have in place to handle your call center recruiting needs? Call Center Solutions offers a wide range of call center staffing services to enable you with better, faster, and more sustainable results. We specialize in the staffing and placement for all types of call center operations including,

• Temporary
• Temporary-to-hire
• Direct hire
• Executive placement

Statistics show that more than 3% of today’s total workforce is employed in call center environments, which makes it important for us to get you the right candidate the very first time. We didn’t invent the staffing industry but we are perfecting it! We use several different assessments, including call center skills tests along with behavioral-based interviewing, to get you the cream of the crop!
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Call Center Solutions Expertise:

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• Comprehensive call center operational experience, including proprietary and industry standard tools for workforce management, operations management, and performance management.
• Industry knowledge and comprehensive BPO, HRO, and Technical Help Desk industry expertise.
• Strong execution discipline, as well as flexibility and business agility required to meet and exceed customer requirements.
• Unparalleled training programs and access to exceptional pool of talent with strong vertical industry knowledge, business process domain expertise, and multi-language capabilities.
• Different circumstances require different solutions. With Call Center Solutions, you can choose the placement strategy that best fits your situation.

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Position Spectrum

Areas of call center staffing expertise include:

• Customer Service Representatives
• Call Center Support Specialists
• Coordinators
• Order Entry Representatives
• Collection Representatives
• Inbound Sales Representatives
• Trainers and Training Managers
• Outbound Sales Representatives
• And many more

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Call Center Solutions gives our clients the EDGE

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• Improve quality of customer service
• Increase productivity quickly.
• Your call center is now a contact center.
• Increase your profitability by reducing your overhead, sourcing, and HR management costs and by lowering attrition and other associated costs.

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24/7/365 Customer Service

Call Center Solutions provides on-call customer support 24 hours a day, 7 days a week, 365 days a year. Our specialists are considered to be on-call for you at all times, no automated voicemail, but a personal phone number of your representative ensures that your priorities, are our priorities. Our employees have as much vested interest in your search, as you do in your search.
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