Internal Resource1

OPERATIONS
SALES
ADMINISTRATIVE / HUMAN RESOURCES
DES SHARED INCENTIVE

OPERATIONS

Applicant In-Take Process

When the applicant comes in to apply or calls on the phone – please follow the following process:

  1. Ask the applicant for their First and Last name.
  2. Ask the applicant for their phone number (preferably Mobile Phone) and an alternate number.
  3. Ask the applicant for their email address.
  4. Present the applicant with your DES card with the website circled on your card (if they are physically present). Phone inquiries: Follow the same procedure by providing them all the details over the phone.
  5. Ask the applicant to go online and apply through our website (Apply Here button on the Homepage; on the Menu or through the Career Seeker Link).
  6. Let the applicant know if they have any questions or concerns to call your office.
  7. Once they have filled out the application, encourage them to call the DES office and update you.
  8. Once updated, schedule an interview in person or through our Online Portal.

Follow up Process:

  1. After 2 days please check to see if the applicant has filled out an application (you can have the receptionist or a designated person check for you).
  2. If the application has been submitted, call the applicant and thank them. Schedule an in-person or online appointment for an interview.
  3. If the person has not filled out an application, this will serve as a reminder to call them to do so. Encourage them – ask if they have any questions.

Client Portal Training

View Guideline

Online Job Fair Setup

Procedure to set-up Online Job Fair

SET-UP

Please email Jamie with the following information and she will do the rest.

  1.  Select date for Job fair
  2. Select time duration 10am – 4pm
  3. The select interval between each interview. Increments 15-20-25 or 30 minutes.

After Jamie receives this info she will send you a job fair link. Use provided links to advertise on various social media or advertisements of your choice.

PROCESS

  1. After the employee fills out the contact information and submits their request – they will receive an email with all the details. Watch the video link included in their email.
  2. Your office will also receive an email with the candidate information as well as your appointment time. You can add this to your outlook calendar if you so choose.
  3. When the time for your appointment comes, just click on the link and you both will be connected.

On-Demand Interview Setup

Procedure to set-up On-Demand interview

SET-UP

Please email Jamie with the following information and she will do the rest.

  1. Times you want to do online interviews on a daily basis Mon – Fri e.g. 10a – 2p every day.
  2. Select intervals between each interview appointment – Increments of 15-20-25 or 30 minutes.

This is a one-time set-up!

Note: This will be effective every day.
If there are any changes – or – for some reason you cannot do an interview for that day, you will need to call or email Jamie, to cancel and take that day off your calendar.

PROCESS

  1. After the employee fills out the contact information and submits their request – they will receive an email with all the details. “Watch video” link included in their email.
  2. Your office will also receive an email with the candidate information as well as your appointment time. You can add the appointment time to your outlook calendar for a reminder or notification.
  3. When it is time for your interview appointment, just click on the link and you both will be connected

Work Comp Procedures

WC Protocol Bettendorf
WC Protocol Cedar Rapids
WC Protocol Des Moines
WC Protocol KCMO
WC Protocol Omaha
WC Protocol Osceola
WC Protocol Wichita

Candidate Pre-Screening Questions

In 15 minutes you can ensure that the applicant understands the job, meets the basic job description, and has
reasonable salary expectations.
Thank the candidate for coming in/attending virtually. This is a general screening to get to know them. The next
the step will be an in-depth interview followed by job placement.
Remember the 3 most important points. If you are not able to check these 3 boxes, your placement
will not last!

SALARY
DISTANCE
SHIFT
  1. What kind of job/work are you looking for? Temporary or permanent?
  2. Is this an interim job (a temporary job until you find something else)?
  3. Some jobs require passing a drug test. Will this be a problem? YES NO
    (Please be upfront and don’t burn bridges. We have plenty of jobs that do not require conditions)
  4. Do you have reliable transportation? YES NO
    Please describe:
  5. Do you have a valid driver’s license? YES NO
  6. What shift works best for you? 1st 2nd 3rd
  7. How far are you willing to travel for work?
  8. Starting pay preferred:
  9. Do you have a resume? If yes, do we have a copy to upload? If not, please tell them about the free DES
    Resume Builder.
  10. What is your work history/experience?
  11. Have you worked with a staffing agency before? (If not, explain how DES will help find a job)
  12. Do you have scheduling conflicts we need to know about? School? Other?
  13. Do you have steel-toed boots/work boots (if applicable)?
  14. Is there anything else you would like to add so we can make sure to find you a perfect fit?

Client Safety Checklist

It is the Site Safety Paperwork that needs to be done at a customer’s site within the first 30 days of signed contract.

Zenople Training

CMS-Adding-Job-Positions-in-CMS-Record

TJM-Assigning-an-Employee

NHO-Employee-new-hire

Creating-a-New-Customer